If you've forgotten your Verizon account username or password, you can recover access by following these steps:
1. **Recover Username:**
- Go to the Verizon website or open the My Verizon app.
- Select **Sign In** and then choose **Forgot your info?**.
- Follow the prompts to recover your username by entering your Verizon phone number or the email address associated with your account.
- Verizon will send you instructions to recover your username.
2. **Reset Password:**
- If you've forgotten your password, follow the same steps as above, but choose the option to reset your password.
- You'll receive an email or text with a link to reset your password.
3. **Two-Factor Authentication (if enabled):**
- You might be asked to verify your identity through a code sent to your phone or email during the recovery process.
4. **Contact Verizon Support:**
- If you're unable to recover your account through the automated system, you can contact Verizon customer support for assistance. They may ask for additional information to verify your identity, such as account number, last bill amount, or answers to security questions.
For security reasons, it's unlikely you can access the account without going through these recovery steps.